|
1. Can
I make extra copies of the program software Yes,
but only for your backup purposes in case you lose the original
CD(s). Other copying is illegal. 2. How
do I install the program disks With
Microsoft Windows 95, 98, NT, 2000 or Me running, Close all other
applications, including screen savers and insert the PROGRAM
CD in your CD-ROM drive. The Setup program should auto-start and guide you through the installation steps.
For further information and to install the database CD to your
Hard Drive, please consult the manual. 3. How
do I open the program or database Click
on the icon or go to the Start button in Windows95 or Windows 98
and find Flash Data Digital Pages, then click the program icon.
After the program appears on the screen with the name "Digital Pages", go to File then Open and point to your CD-ROM drive which may be letter D: or E: and you will
see a directory called "Data". Or if you installed the Data locally (recommended for faster access), point
to the Flash Data\Flash Data Database folder. Double-click on the
picture of the folder and you will see the name(s) of the database
file(s). Double click on the appropriate filename and the database
will appear in the grid on your screen. 4. How
I can adjust the grid size to fit my monitorand save my settings
to reopen at start-up Very
simple. Hold your mouse pointer over the vertical lines until arrow
turns to a bi-directional arrow. Next, with left mouse button hold
and press down to drag and drop to desired size. After you set
all sizes go to "Setup" and then to "Preferences" and click on box "Save settings on exit". Exit the program completely and start it again. This time the program should
find CD-ROM drive automatically and all fields should be sized
as you adjusted. 5. Can
I use the record counter Only
if you have installed the Data to your hard drive. CD-ROMs are
generally too slow to accommodate this function. 6. How
do I print reports You
must have the "Plus" or "Deluxe" version. Under "Edit" go to "Select" and type a number (eg. 100). The rows should turn dark blue. Then, go to "Report" and select desired fields on the left side of the dialog box to be moved to
the right side by double clicking or by using pointing arrows.
Set up printing orientation to "Landscape" otherwise all selected fields may not fit on one page. Next, click on "Generate". Make sure that your printer is on. 7. How
do I print envelopes The
same as reports except click on envelopes icon on toolbar. Default
setting is for Avery labels 5160 (3 labels across and 10 labels
down or 30 labels per sheet). Only valid addresses will print and
you may select more rows in case some addresses are not valid (zip4
is not present). All addresses with zip4 codes were certified against
deliverable addresses, plus they contain delivery point and carrier
route for use in bar-coding of envelopes or labels if this function
is activated. Please refer to manual for details. 8. How
do I export records You
must have the "Plus" or "Deluxe" version. Under "Edit" go to "Select" and type a number (eg. 100). The rows should turn dark blue. Then, go to "File", "Export". You will be prompted with the "Save As" dialog box to specify the filename and directory. The export dialog box appears.
Select the fields you wish to export and use the "Add" button to insert it into the output menu. Repeat this until all the fields you
wish to export are shown. When the "OK" button is pressed the field names will be replaced with you selected data. Use
the "Space", "Comma", "Tab", and "Enter" buttons to format your output. 9. How
do I design a query Click
on the Query button, drop-down menus, or keyboard shortcuts, to
activate the Query window. From Field Names specify appropriate
field. For example, "lastnamebiz" or any other field from drop-down list. It is important to remember that most
fields are text fields but some are number fields. In number fields
you can search using greater or less than values. After you choose
the field, specify the appropriate operator. If you know the specific
spelling for a text field, you can use "=l", however if you are not sure, use the operator "Like" and use the wildcard asterisk after the partial spelling. 10. How
do I dial a telephone numberMultiple numbers If
you have a modem, you can automatically dial the phone from the
Digital Pages Software. First, highlight the record, pick up the
handset of your telephone, and click the Single Dial icon (or Dial
option from the Phone menu). The Single Dial window will appear
and click Dial. To make multiple telephone calls, select the records
with the check mark, keeping the first record highlighted (blue
background). Click the multiple dialing icon (or Multiple Dial
from the Phone menu) and the Multiple Dialing window will appear.
Click on Dial to make the call. 11. How
do I select records Move
the mouse pointer over the record at the far left edge of the dataset
window. The pointer will turn into a check mark. Click once with
the left mouse button, and the selected record will turn blue.
If you have a Plus version of the program, you may select a range
of entries by choosing "Select" under the "Edit" menu, up to one thousand records at a time. 12. How
can I improve the program's performance (speed) a.
Install the Database onto you Hard Drive (Please consult the manual.
This requires up to 700MB of free hard disk space per county depending
on the county) b.
Add more memory: 32MB is recommended, 64 MB or more is better. c.
Upgrade your CPU unit 13. How
can I select more than 1000 recordsor the next range of records Always
start selecting records from the top of the database. The current
(cursor) record is shaded a dark gray color. Select the first group
of records (turns to dark blue color) and export or print. Then,
go to "Edit" and "Unselect All". Your cursor record (dark gray) will stay on the last (bottom) selected record.
This is your mark to start the next selection of records. 14. When
querying or searching what does the response "Records not found" mean It
is possible there may not be that kind of record in the database.
You may have misspelled the name, address, streetname, etc. Do
not use commas (,) or periods (.) and do not use dollar signs ($)
when searching in assessed value, income, or other monetary fields. 15. Is
there is a limit on how many statements I can create in one query Yes,
presently you can create up to 7 query statements, but possibly less depending on the speed
of your system. 16. Can
I export other information besides the basic information Only
with the "Deluxe" version, the "Plus" version allows you to export basic information only. 17. How
can I capture detail screens in Elite programs You
may use the function on your keyboard "Print Screen" or you may use 3rd party software like "Snag It" or "Screen Capture". Some of these programs are shareware and are not supported by Flash Data. 18. No
matter what I do, my computer cannot read the CD-ROM! Some
older CD-ROM drives are more sensitive than others to the "gold" type of CD-ROMs. Some will not work at all. The only solution is to replace
your CD-ROM drive. You may also try to use a different computer
if you have an alternate available to you. This usually happens
on older or low grade and "no-name" brand CD-ROM drives. Please contact Technical Support for the latest information. 19. Can
I print barcodes on a dot-matrix printer Generally,
laser and ink-jet printers are the best for printing barcodes.
The Postal Service has strict rules for the quality of barcode
printing and most dot-matrix printer do not meet their standards.
To be sure of acceptance, contact your local bulk mail coordinator
at the Main Post Office. We recommend the use of laser or ink-jet
printers. 20. These
questions/answers did not help! When can I call for live tech
support
Free technical
support is available during the first 90 days after your purchase
date.
Our Technical Support hours are between 10:00am and 5:00pm
Monday-Friday.
Our support number is 727-571-3663 extension
106 or leave message.
Sorry, we do not answer support calls
placed to our toll free (800)
line.
*
* *
Back to Main Support Page |